AJIV Photography Media — Terms & Conditions
Effective Date: June 4, 2026
Business: AJIV Photography Media (operating under AJIV Photography LLC)
State of Operations: Georgia
Contact: info@ajivphotography.com
1. Agreement Scope
By booking any service with AJIV Photography Media, the Client agrees to the terms and conditions outlined in this document. These terms apply to all real estate media services including photography, videography, drone/aerial work, floor plans, 3D tours, and all related deliverables.
"Client" refers to the real estate agent, broker, property owner, or any party that places an order or booking with AJIV Photography Media. "AJIV" refers to AJIV Photography Media and its operator, Anthony Jenkins IV.
2. Services & Scope of Work
AJIV Photography Media provides professional real estate media services for residential and commercial listings, including but not limited to:
- Interior and exterior photography
- Drone and aerial photography
- Videography (standard and premium cinematic)
- Vertical walkthrough reels
- Twilight and virtual twilight photography
- 2D and 3D floor plans
- Matterport virtual 3D tours
- Zillow 3D tours and interactive floor plans
- Vacant land and aerial mapping
Specific services rendered are determined by the package or à la carte selections confirmed at the time of booking. AJIV reserves the right to adjust scope if on-site conditions (access limitations, safety hazards, weather) prevent completion of certain services, with no additional charge to the Client for the uncompleted portion.
3. Booking & Payment Terms
Payment in Full at Booking
Full payment is due at the time of booking to confirm the appointment. No appointment is considered confirmed until payment has been received. Payment is collected through the AJIV booking site at checkout.
The booking payment is non-refundable except where a refund is expressly provided under the Cancellation Policy (Section 5).
Invoice Option
Clients may instead choose "Request an invoice" at checkout. AJIV will email a secure invoice for the full amount, due within 7 days. The appointment is reserved once the invoice is paid in full; an unpaid invoice does not hold a date.
Rescheduling
If a session is rescheduled by the Client with at least 24 hours notice, the booking payment transfers to the rescheduled session. It does not expire as long as the rescheduled session takes place within 90 days of the original appointment date (see Section 6).
Accepted Payment Methods
Credit or debit card via the booking site's secure checkout (processed by Stripe), or by AJIV-issued invoice.
4. Order Accuracy
The Client is responsible for providing accurate property information at the time of booking, including property type, square footage, and services requested. AJIV reserves the right to adjust the pricing of an order if the submitted information is materially inaccurate (for example, the property is listed as 1,200 sq ft but is actually 2,400 sq ft).
Residential pricing applies to single-family dwellings only. Commercial properties, multi-unit buildings, and mixed-use properties require a separate quote. Contact info@ajivphotography.com for pricing on these property types.
5. Cancellation Policy
| Notice Given | Fee |
|---|---|
| 24+ hours before appointment | No charge; booking payment transfers to rescheduled session |
| Less than 24 hours before appointment | $50 cancellation fee |
| No-show or lockout at time of appointment | Full session fee retained |
| Weather-related cancellation (drone/exterior) | No charge; reschedule at no cost |
The $50 late-cancellation fee is retained from the booking payment; the remaining balance transfers to a rescheduled session booked within 90 days. A no-show or lockout forfeits the full session fee.
6. Rescheduling Policy
Clients may reschedule an appointment once at no additional cost, provided at least 24 hours notice is given. The booking payment transfers to the new appointment.
- Rescheduled appointments are subject to availability
- The booking payment must be applied to a rescheduled session within 90 days of the original appointment; unused payments after 90 days are forfeited
- Weather-related rescheduling is always free and has no limit on occurrences
7. Weather & Force Majeure
Ground photography (interior, exterior) will proceed in light rain or overcast conditions unless severe weather is present. AJIV will use professional judgment on whether conditions affect final image quality.
Drone and aerial work will be postponed if any of the following conditions exist at the time of the scheduled flight:
- Wind speeds exceeding 25 mph
- Active precipitation (rain, snow, sleet)
- Visibility below 3 miles
- Active Temporary Flight Restrictions (TFRs) or controlled airspace conflicts
- Any condition deemed unsafe by the operator
Weather-related postponements are rescheduled at no charge. AJIV will contact the Client to coordinate the new date.
Neither party shall be held liable for failure to perform due to events beyond reasonable control, including severe weather events, natural disasters, government orders, or other force majeure conditions.
8. Property Access & Client Responsibilities
Property Readiness
The Client is responsible for ensuring the property is "camera ready" at the start of the appointment window. This includes:
- Property cleaned, decluttered, and fully staged
- All personal items stored away (toiletries, dishes, laundry, etc.)
- All lights on and functioning; replace burned-out bulbs before the appointment
- HVAC set to a reasonable temperature so the home is comfortable and windows are clear of condensation
- All vehicles removed from the driveway and street in front of the property
- Pets secured or removed from the property
- Garbage cans moved to non-visible areas
AJIV recommends sharing a property prep checklist with sellers prior to the appointment. If the property is not ready at arrival, the shoot will proceed "As Is." No reshoots or refunds will be issued due to staging or cleanliness issues that were present at the time of the appointment.
Access
The Client must ensure AJIV has access to the property at the scheduled time. If AJIV arrives and cannot access the property within 15 minutes of the appointment start time, the appointment will be considered a no-show and the full session fee will be charged.
9. Turnaround Times & Delivery
All media is delivered digitally via an online gallery or download link.
| Service | Standard Turnaround |
|---|---|
| Photography (all packages) | 1–2 business days |
| Drone photos | 1–2 business days |
| Standard 60-second video | 1–2 business days |
| Vertical walkthrough reel | 1–2 business days |
| Premium cinematic video | 2–4 business days |
| Twilight / virtual twilight edits | 2–4 business days |
| Floor plans (2D and 3D) | 2–4 business days |
| Matterport virtual 3D tour | 2–4 business days |
| Zillow 3D tour | 2–4 business days |
Rush delivery (photography only): Available for an additional 50% surcharge. Media delivered within 24 hours of the session. Rush requests must be confirmed at the time of booking.
Turnaround times are measured in business days (Monday–Friday, excluding holidays) from the date of the completed session.
10. Media Hosting
AJIV Photography Media will host delivered media for 12 months from the date of the appointment at no additional charge.
Matterport and Zillow 3D Tours are hosted until the listing is sold or until 6 months from the appointment date, whichever comes first.
After the hosting period expires, the Client is solely responsible for downloading, storing, and maintaining their media. AJIV is not obligated to retain or restore media after the hosting period ends.
Unedited raw files are not delivered under any circumstances.
11. Drone & Aerial Services — FAA Compliance
AJIV Photography Media operates all drone flights in compliance with FAA Part 107 regulations. The operator holds a current FAA Part 107 Remote Pilot Certificate.
All drone operations are subject to:
- FAA airspace authorizations and active TFRs
- Local ordinances and municipal regulations
- Weather and visibility minimums
Client Responsibilities for Drone Work: The Client is responsible for disclosing any known HOA rules, community restrictions, or property-specific prohibitions on drone flights prior to booking. Failure to disclose these restrictions does not entitle the Client to a refund if the flight cannot be completed.
AJIV reserves the right to decline or abort a flight at any time if safety, regulatory, or weather conditions require it. No charge will be assessed for AJIV-initiated cancellations or aborts.
The Client agrees to indemnify and hold AJIV harmless from any claims, fines, or damages arising from undisclosed airspace restrictions or property access limitations related to drone operations.
12. Media Licensing & Usage Rights
Grant of Rights to AJIV Photography Media
AJIV Photography Media retains full copyright and ownership of all media produced under these terms, including all photographs, video footage, 3D content, floor plans, and any derivative works. Any rights not expressly granted to the Client in Section 12b are reserved by AJIV Photography Media.
AJIV Photography Media reserves the right to use any media produced for portfolio display, company marketing, social media promotion, award submissions, contest entries, and editorial use. AJIV will not disclose the property address in promotional use without Client permission.
Usage License to Client
In exchange for payment of services, AJIV Photography Media grants the Client a non-exclusive, non-transferable license to use the delivered media for the following purposes:
- Marketing and promoting the specific listed property
- The Client's personal real estate agent/broker marketing (bio pages, social media profiles, listing presentations)
- The Client's brokerage marketing
- Third-party listing platforms including MLS, Zillow, Realtor.com, and similar real estate portals, solely for the purpose of advertising the subject listing while it is actively listed for sale by that listing agent
MLS and third-party platform authorization automatically expires once the listing is no longer actively listed for sale, or once the listing agreement between the property owner and the listing agent has ended — whichever comes first.
What the License Does Not Include
The Client's license does not include:
- Reselling or sublicensing media to any third party
- Using media for non-related listings or properties
- Submitting media to stock photography platforms
- Using media for purposes unrelated to real estate marketing of the subject property without AJIV's written consent
Social media use is permitted with credit to @ajivphotography.media where tagging is available. Brokerage-wide or corporate commercial licensing requires a separate written agreement.
Releases & Authorizations
By booking services, the Client warrants and represents that:
- They are authorized to enter into this agreement regarding the subject property
- They have obtained all necessary releases, permissions, and authorizations from the property owner and any occupants
- The property owner and occupants have waived any expectation of privacy regarding media captured and distributed in accordance with these terms
The Client agrees to indemnify AJIV Photography Media against any claims, costs, or expenses arising from media use that exceeded the authorizations actually obtained by the Client.
13. Satisfaction & Reshoot Policy
AJIV Photography Media takes pride in delivering professional, high-quality media. A complimentary reshoot will be offered at no charge to the Client in the following circumstances:
- Equipment malfunction that materially affected the final deliverables
- Safety-related early departure that prevented completion of agreed services
- Clear, demonstrable photographer error
A reshoot will not be provided for:
- Staging or cleanliness issues present at the time of the shoot
- Lighting preferences (natural light, overcast sky, blue sky preference)
- Subject matter or compositional preferences not communicated prior to the shoot
- Conditions that existed at the property during the scheduled appointment
Reshoot requests must be submitted in writing to info@ajivphotography.com within 5 business days of media delivery. Requests submitted after this window will not be honored.
14. Indemnification & Hold Harmless
The Client agrees to indemnify, defend, and hold harmless AJIV Photography Media, its operator, contractors, and assigns from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising from:
- The Client's breach of any warranty, representation, or obligation under these terms
- Unauthorized use of delivered media beyond the scope of the license granted
- Undisclosed property restrictions, HOA rules, or airspace limitations
- Negligent or intentional acts or omissions by the Client, the property owner, occupants, or their agents
- Third-party claims related to the media produced under these terms
15. Limitation of Liability
AJIV Photography Media's total liability to the Client for any claims arising out of or related to services rendered shall not exceed the total amount paid by the Client for the specific session in question.
AJIV Photography Media is not liable for:
- Delays in property listing or sale
- Lost revenue or market opportunity
- Third-party platform outages (MLS, Zillow, Matterport, etc.)
- Media loss after the hosting period expires
- Any indirect, incidental, consequential, or punitive damages
16. Dispute Resolution & Governing Law
These terms shall be governed by the laws of the State of Georgia, without regard to conflict of law principles.
In the event of a dispute, both parties agree to attempt good-faith resolution by providing written notice of the dispute and allowing 30 days for negotiation before pursuing legal action. Any unresolved disputes shall be subject to the jurisdiction of the courts of the State of Georgia.
17. Amendments to Terms
AJIV Photography Media reserves the right to update these terms at any time. Updated terms will be posted with a revised effective date. Continued use of AJIV services after updated terms are posted constitutes acceptance of the revised terms. For material changes, AJIV will make reasonable efforts to notify active clients via email.
18. Contact
AJIV Photography Media
Email: info@ajivphotography.com
State of Operations: Georgia
For booking, questions, or service inquiries, contact via email or through the booking portal.